Certified - IT Manager - CITM

Introduction

With few exceptions, companies today rely on IT for the delivery of business-critical services - often directly to the end consumer. IT-managers are facing the constant pressure to deliver (new) hi-availability services at an ever increasing faster pace and rate of change.

Nowadays IT-manager have to be multi-asking having to deal with the daunting taks of understanding technical complexities at the hight level. Equally important, they need to be fully aware, understand, and to be able to manage other key aspects such as people, corporate governance, risk, finance and many other disciplines.
Unfortunately, the IT industry has never really kept up with these requirements nor was there a proper way for IT-managers to equip themselves with the necessary skills and knowledge for today's complex and challenging environment.
EPI is the worlds first company having put together an extensive program for IT-Managers enabling them to finally being trained on all aspects for the job at hand and getting certified to prove their knowledge and skill level.

Certified Information Technology Manager

CITM, is the foundation course for existing and aspiring IT-managers. it creates the foundation required and will touch on all important aspects of the job.
After successfully having passed the CITM exam the candidate can work towards obtaining the prestigious CITD (Certified IT Directors) certificate by taking the various specialist course in each of the disciplines.

Audience: The course is aimed at existing IT-Managers and any one with the ambition to manage an IT organization.

The Trainer: This course will be delivered by an IT-Manager with many years of experience in designing, implementing and improving ICT Infrastructures/ Operations departments.

Course Syllabus:

+ Data centre facilities

• The complexity of the date centre.
• Standards and guidelines.
• Power and EMF
• Cooling
• Fire suppression and safety

+ Data centre operations

• Equipment installation
• Policies & Procedures and documentation
• Shift hand-over
• Maintenance, monitoring and reporting.

+ IT Architecture

• Mapping of business processes to IT architecture
• Technology choices
• IT Architecture life cycle

+ Application management

• Planing, business analysis/requirements
• Design, development, implementation & testing
• Integration, release & evaluation.
• Support, maintenance & disposal.

+ IT Service management

• ITIL service delivery and service support
• ITIL V3 & service life cycle.
• ISO/IEC-20000

+ Project management

• Standards
• Project management phases
• Project plans, documentation and reporting
• The role of the project manager.

+ Business continuity & BC/DR management

• Project initiation
• Business impact analysis (BIA)
• Recovery strategy & contingency plan development
• Testing and maintenance of BC/DR plans

+ Security mangement

• Standards
• CIA triad.
• Security controls & types

+ Risk management

• Project sizing
• Asset identifications, threat analysis and calculating risk
• Risk handling & management
• Types of assessment.

+ Business relationship & supplier management

• Service Level management
• Vendor selection criteria & management
• Request for proposal (RFP).

+ Financial management

• IT cost drivers
• Budgeting and accounting
• Apportioning, allocation of direct and indirect cost.
• Financial control and authorization

+ Human resource management

• Organizational planning
• Staff selection process
• Managing staff

+ Audit & Compliance

• Regulations and standards
• Auditor selection
• Audit selection
• ANSI/TIA-942, SS507/ISO-24762, ISO-27001, ISO/IEC-20000

+ IT Governance management

• Corporate governance
• Frameworks for IT governance
• IT governance, a practical approach

Refer to: http://www.epi-certification.com